Website Terms of Use

1.1. Company Information

• Name: Alterra-Solutions
• Full Commercial Title: Alterra-Solutions
• Tax Office: Ankara/Çankaya
• Telephone: +90 532 526 24 45
• E-mail: info@alterra-solutions.com

1.2. Contact

For any questions, requests or notices regarding the Site or these Terms, you may use the contact channels given above.

2.1. The subject matter of these Terms is to determine the conditions of use of and the mutual rights and obligations of the parties in relation to:

• the Site and the content offered on the Site,
• the products and services promoted via the Site,
• contact forms, e-newsletter, store and other digital modules.

2.2. Separate licence agreements, service agreements, data processing agreements or subscription terms may apply for certain products and services (such as ConsentFix, QR Ordering Platform, Facility Management System and similar software and portal solutions). In such cases, if there is any inconsistency between the provisions of such specific agreements and these Terms, the provisions of the specific agreements shall prevail.

2.3. These Terms have been prepared taking into account the legislation in force in Türkiye, where the Site is hosted, as well as personal data protection and e-commerce regulations applicable in the European Union.

4.1. By using the Site, you are deemed to have read, understood and accepted these Terms. You are advised to check the then-current version of the Terms each time you visit the Site.

4.2. The Company may, in compliance with the applicable legislation and without prior notice, unilaterally update, amend or renew these Terms and the content of the Site. The current version will enter into force upon its publication on the Site.

4.3. Where a material change is made to these Terms, the Company may, if it deems appropriate, publish a notice on the Site or send a notification by e-mail. Your continued use of the Site following such changes shall be deemed as your acceptance of the changes.

5.1. The Site and the Services are subject to the relevant national and international regulations, in particular:

In Türkiye:

• Turkish Code of Obligations No. 6098,
• Turkish Commercial Code No. 6102,
• Law No. 6502 on the Protection of Consumers and secondary legislation (e.g., Distance Contracts Regulation),
• Law No. 6563 on the Regulation of Electronic Commerce,
• Law No. 6698 on the Protection of Personal Data (KVKK),
• Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed by Means of Such Publication and related regulations.

For users resident in the European Union, where personal data is processed and e-commerce activity is conducted:

• EU General Data Protection Regulation (GDPR – 2016/679),
• EU E-Commerce Directive (2000/31/EC) and related implementing rules.

5.2. Turkish law shall be the basis for the application and interpretation of these Terms. However, for consumer users resident in the EU/EEA, the mandatory consumer protection rules of their own country remain reserved and these Terms do not limit or remove such mandatory rights.

6.1. The information on the Site is provided for general promotional and informational purposes only. No statement on the Site alone shall be construed as providing legal, financial or technical consultancy.

6.2. With respect to software, portal and SaaS solutions offered by the Company, matters such as:

• offer processes,
• payment plans,
• SLAs (Service Level Agreements),
• data processing conditions

are in many cases regulated under separate agreements. Submitting a request via the forms or store modules on the Site does not, by itself, mean that a fully-fledged service agreement has been concluded between you and the Company; the Company reserves the right to review and evaluate your application.

6.3. For transactions carried out through the store section of the Site, the pre-information form, distance sales contract and/or subscription contract presented to you during the transaction will also apply and shall be interpreted together with these Terms.

6.4. For Users who qualify as consumers, statutory rights such as the right of withdrawal and other mandatory rights granted under the applicable legislation are reserved. However, in line with the statutory exceptions, the right of withdrawal may not apply in situations such as:

• digital content/services which are fully performed immediately and whose performance has started with the explicit consent of the User,
• personalised software solutions that, by their nature, cannot be returned.

Such exceptions will be clearly indicated to you during the ordering process.

7.1. You agree to use the Site only in compliance with the law and these Terms.

7.2. While using the Site, you undertake not to:

• send or share contents that are unlawful, threatening, insulting, misleading, give rise to unfair competition, or infringe the personality rights, intellectual property rights or any other rights of third parties,
• engage in any technical intervention that may endanger the security of the Site, disrupt its functioning or impose an excessive load (such as DDoS attacks, bots, scripts, reverse engineering, etc.),
• transmit or disseminate malware, viruses, trojans or other malicious code through or via the Site,
• attempt unauthorised access to other accounts, devices or data,
• provide false, incomplete or misleading information.

7.3. You are responsible for ensuring that any information and content you provide on the Site is accurate, up-to-date and lawful. If there is any change in such information, you are obliged to update it.

7.4. You are solely responsible for any use of the Site that would violate KVKK, GDPR or other data protection regulations. If you transfer data to the Company’s systems without authorisation, you may be held liable for any administrative fines, compensation claims and damages arising therefrom.

8.1. The Company may require Users to create an account in order to provide certain services. You are responsible for maintaining the confidentiality of the username, password and other authentication information you use when opening an account.

8.2. You are responsible for all activities carried out through your account. If you suspect unauthorised use of your password or account, you must notify the Company immediately.

8.3. For security reasons and/or as required by law, the Company may, at its sole discretion:

• suspend your account,
• restrict your access,
• block certain IP addresses or sessions.

9.1. All Content on the Site may be protected as works, designs, trademarks, trade secrets or other intellectual and industrial property rights under the applicable legislation. Unless expressly stated otherwise, all such rights belong to the Company or to third parties from whom the Company has obtained licences.

9.2. Without the prior written consent of the Company, it is prohibited to:

• copy, reproduce or modify the Site or any Content on the Site, in whole or in part,
• conduct any data mining, scraping or automated data extraction activities,
• use the Content for commercial purposes or republish it,
• use the logo, trademarks or similar signs in an unauthorised manner.

9.3. The Company does not transfer any ownership rights in respect of the Site or the Content to the User; it only grants a personal, non-commercial and limited right of use (which shall remain valid only as long as you comply with these Terms).

9.4. Trademarks, logos, images and similar signs belonging to third parties may appear on the Site for reference purposes, with all rights of the respective owners being reserved.

10.1. The Site may contain links to third-party websites, services or platforms (e.g., payment service providers, analytics services, social media). These links are provided solely for convenience; the Company is not responsible for the content or security of the websites linked to.

10.2. Third-party websites or services are subject to their own terms of use and privacy policies. You should read those terms before using such sites.

11.1. Detailed information regarding the processing of your personal data is provided in our Privacy Policy published on the Site. The Privacy Policy forms an integral part of these Terms and, by using the Site, you also accept this policy.

11.2. When processing personal data, the Company undertakes to comply with KVKK in Türkiye, GDPR in the EU and the relevant secondary legislation.

11.3. Information on cookies and similar technologies used on the Site is set out in our separate Cookie Policy. The methods for managing browser settings and cookie preferences are explained in this policy.

12.1. Visiting the Site in general is free of charge. However, certain products and services may be subject to a fee. In such cases, the fee, payment terms and invoicing information will be provided separately on the relevant product/service page.

12.2. The Company reserves the right to change prices for paid services at any time. Price changes apply prospectively; no retrospective price change is made for services already paid for.

12.3. Payments may be made by the methods indicated on the Site (credit card, bank transfer, etc.). The payment infrastructure may be provided by third-party service providers; in such cases, data processing in relation to the payment transactions is also subject to the terms of the relevant provider.

13.1. The information and content on the Site are provided “as is” and “as available”. The Company does not make any express or implied warranty that the Site will operate uninterruptedly or error-free.

13.2. To the maximum extent permitted by law, the Company shall not be liable for:

• your access to or use of the Site or the Services,
• the unavailability of the Site or the Services,
• indirect, incidental, special or consequential damages arising from the use of the information on the Site,
• loss of data, loss of profit, loss of business or loss of reputation.

13.3. However, in cases of wilful misconduct, gross negligence, or where liability cannot be limited under the mandatory provisions of Turkish law (for example, in relation to consumer protection regulations), the limitations set out in this Article shall not apply.

13.4. For consumer users resident in the EU/EEA, rights that cannot be limited under GDPR and applicable consumer legislation remain reserved. These Terms shall not be interpreted in a way that restricts such mandatory rights.

14.1. Events that occur beyond the reasonable control of the parties, that are unforeseeable or unavoidable even if foreseen (such as natural disasters, war, acts of terrorism, strikes, lockouts, acts of public authorities, infrastructure and internet outages, cyber-attacks, etc.) are considered force majeure events.

14.2. A party that is temporarily unable to perform its obligations due to a force majeure event shall not be held liable for such non-performance. If the force majeure event continues for more than 30 days, the parties may re-evaluate their contractual relationship.

15.1. Your communications with the Company in connection with the use of the Site will mostly take place electronically (e-mail, web forms, records, logs). By accepting these Terms, you agree that such electronic communications have the same legal effect as written communications.

15.2. The parties agree that the electronic records, logs, commercial books and records kept in the Company’s systems shall constitute conclusive evidence in the resolution of any disputes that may arise (an “agreement on evidence” within the meaning of Article 193 of the Turkish Code of Civil Procedure).

16.1. These Terms take effect from the moment you first visit the Site and remain in force for as long as you continue to use the Site.

16.2. The Company may at any time and unilaterally:

• partially or completely suspend the Site,
• terminate access to the Site,
• terminate the access of certain Users to the Site or close their accounts.

In such cases, the consumer rights arising from the applicable legislation remain reserved.

16.3. The User may unilaterally terminate these Terms by ceasing to use the Site. However, if there are separate written agreements (licence, service, subscription, etc.) concluded with the Company, such agreements shall continue to be in force unless and until they are terminated separately.

17.1. The law of the Republic of Türkiye shall apply to the application and interpretation of these Terms.

17.2. The parties agree that the Courts and Enforcement Offices of Istanbul (Anatolian / Çağlayan) shall have jurisdiction over any disputes arising out of these Terms.

For Users who qualify as consumers, the Consumer Arbitration Boards and Consumer Courts in their place of residence shall also have jurisdiction as required by the applicable legislation.

17.3. For consumer users resident in the EU/EEA, the mandatory court and jurisdiction rules in their own country remain reserved; these Terms do not exclude such mandatory rules.

18.1. If any provision of these Terms is held invalid or unenforceable by a competent court, such provision shall be interpreted as narrowly as possible to reflect the parties’ intentions, and the remaining provisions shall continue in full force and effect.

18.2. The User may not assign its rights and obligations under these Terms to any third party without the prior written consent of the Company. The Company may assign its rights and obligations under these Terms to third parties in compliance with the applicable rules in cases such as transfer of its business, merger or division.

19.1. The Turkish version of these Terms is the original and prevailing text. In case of any discrepancy in interpretation between the Turkish text and translations into other languages, the Turkish text shall prevail.

20.1. These Terms entered into force as of 14 November 2025, the date they were published on the Site.