Privacy Policy
Last Updated: July 10, 2025
1. Introduction
At Alterra Solutions (“Company”, “we”, “us” or “our”), we attach great importance to the privacy and security of the personal data of users (“User”, “you”) who visit our website at www.alterra-solutions.com (the “Site”).
This Privacy Policy has been prepared to explain which personal data our Company collects for which purposes, how we use this data, with whom we share it, how long we retain it, and what rights you have in relation to your data.
This Policy is administered by Alterra Solutions acting in its capacity as “Data Controller” in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”).
2. Data Controller
- Company name: Alterra Solutions
- E-mail: info@alterra-solutions.com
- Phone: +90 532 526 24 45
3. Personal Data We Collect and Collection Methods
While you are using our Site, we may collect personal data from you in the following forms and through the following methods:
Data Provided Directly by You:
- Identity and contact information: Information such as your name, surname, e-mail address and phone number that you share with us when you contact us via contact forms, subscribe to newsletters, or reach out to us directly by e-mail.
Data Collected Automatically:
- Technical data: When you visit our Site, technical information such as your IP address, geographic location, browser type and version, operating system, referring source, visit duration and page views is collected automatically through cookies and similar technologies.
Customer and project data:
- Within the scope of the portal and software solutions we provide, project details and contact information necessary for the performance of our contractual relationship with our customers may be processed.
- For the data uploaded by our customers to the portals we develop, our Company acts as a “Data Processor”, and responsibility primarily lies with our customer, who is the “Data Controller”.
4. Purposes and Legal Grounds for Processing Data
Your personal data is processed for the purposes and on the legal grounds set out below:
- Responding to your requests for information regarding our services.
- Providing proposals and fulfilling our contractual obligations towards our existing customers.
- Analysing the performance of our website and improving the user experience.
- Promoting our services and conducting marketing activities.
- Managing information security processes and protecting our Site against cyberattacks.
- Sending commercial electronic messages (marketing e-mails, newsletters), provided that we obtain your explicit consent. You are free to withdraw your consent at any time.
- Responding to lawful requests from competent public authorities.
- Fulfilling our legal obligations under applicable legislation.
5. Sharing of Personal Data
Your personal data will not be shared with third parties, except where required by law or with your consent. However, to conduct our operations, we may share data with the following parties:
- Service providers: Our domestic and international business partners from whom we receive services such as website hosting, analytics (e.g. Google Analytics), e-mail delivery, and other technical infrastructure services.
- Competent public authorities: Public institutions and organisations to which we are legally obliged to provide information in accordance with court orders or statutory requests.
All such transfers are carried out in compliance with KVKK and with the necessary data security measures in place.
6. Data Retention Period
Your personal data will be retained for as long as required by the purpose of processing and for the duration stipulated by the applicable legal provisions.
When the purpose of processing ceases to exist or the legally mandated retention period expires, your data will be deleted, destroyed or anonymised.
7. Your Rights under KVKK
Pursuant to Article 11 of KVKK, you have the following rights in relation to your personal data:
- To learn whether your personal data is being processed,
- If it has been processed, to request information regarding such processing,
- To learn the purpose of processing and whether it is used in accordance with this purpose,
- To know the third parties in Türkiye or abroad to whom your data is transferred,
- To request correction of your personal data if it is incomplete or inaccurate,
- To request deletion or destruction of your personal data within the framework of the conditions set forth in Article 7 of KVKK,
- To request that correction, deletion or destruction processes be notified to third parties to whom your data has been transferred,
- To object to any result arising to your detriment from the analysis of processed data exclusively through automated systems,
- To claim compensation for damages in case you suffer loss due to unlawful processing of your personal data.
You can exercise these rights by contacting us via the e-mail address provided above.
8. Cookies
We use cookies on our Site to improve the user experience, ensure the efficient functioning of the Site and personalise content.
For detailed information about our use of cookies and how to manage your cookie preferences, please refer to our Cookie Policy details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make a significant change to the Policy, we will inform you by publishing a notice on our Site or by e-mail.
We recommend that you regularly review this page to ensure you are familiar with the most current version of the Policy.
10. Contact
For any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, you can contact us at:
E-mail: info@alterra-solutions.com